ANALISIS PENERAPAN KOMUNIKASI PERAWAT DENGAN TINGKAT PERAWATAN KLIEN TERHADAP PERSEPSI KEPUASAN KLIEN DI RUANG IGD RSUD dr. DORIS SYLVANUS PALANGKA RAYA

Wijaya Atmaja Kasuma, Edi Widjajanto, Retno Lestari

Abstract


ABSTRAK
Klien yang dirawat di ruang instalasi gawat darurat dengan berbagai tingkat perawatan, memerlukan komunikasi yang efektifdan keterampilan interpersonal perawat dalam pemberian pelayanan kesehatan yang berkualitas. Komunikasi perawat-klien memegang peranan penting dalam proses pengumpulan data pengkajian dan riwayat kesehatan. Pengkajian yang berkualitas akan mempengaruhi keselamatan dan kepuasan pasien di ruang gawat darurat. Penelitian ini bertujuan untuk mengetahui hubungan penerapan komunikasi perawat dengan tingkat perawatan dan pengaruhnya terhadap persepsi kepuasan klien diruang IGD RSUD dr. Doris Sylvanus Palangka Raya. Hasil analisa dengan menggunakan analisis regresi linier didapatkan bahwa dalam komunikasi perawat-klien di ruang IGD dipengaruhi oleh tingkat perawatan klien, sedangkan persepsi kepuasan klien dipengaruhi secara signifikan oleh tahapan komunikasi dan komunikasi verbal perawat dengan koefisien determinasi sebesar 9,9% yang mempengaruhi persepsi kepuasan klien.

Kata-kata kunci: komunikasi, tingkat perawatan, kepuasan klien.

 

ABSTRACT
Clients in the emergency room with various levels of care requires effective communication and interpersonal skills of nurses in the delivery of quality nursing care. Nurse-client communication taking an important role in the process assessment of medical history taking. Qualified nursing assessment will increasing nurse communication and affect to the patient safety and satisfaction in the emergency room. This study aims to determine the relationship of nurse communication with client dependency and its effect on the perception of client satisfaction in
emergency room of dr. Doris Sylvanus Palangka Raya hospital. Results of this study using linear regression analysis showed that the nurse-client communication in the emergency rooms influenced by the level of client dependency, while the client's perception of satisfaction was significantly influenced by the stage of communication and verbal communication with a coefficient of determination of 9.9% affecting client ts satisfaction.

Keywords : communication, client dependency, client satisfaction.


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References


KEPUSTAKAAN

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DOI: http://dx.doi.org/10.20527/dk.v1i2.3186

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