Self-Disclosure Counsel in Revealing Psychological Problems (Study On Online Counseling Service Counselives)

Abstract

People with psychological problems generally find it difficult to express themselves and have poor communication skills. This research focuses on the counselor's self-disclosure in revealing his psychological problems in online counseling services. The research used a qualitative approach with descriptive research type. Data collection techniques using interviews, observation, documentation, and literature study. This research uses the concept of self-disclosure as well as the theory of the Johari Window and Communication Privacy Management. The results showed that the main factors that influence the counselee's self-disclosure are listeners and channels. The counselee's trust in the listener and the response given by the listener is the counselee's consideration. The channel factor in the form of a disinhibition effect affects the counselor's self-disclosure in online counseling services. The supporting factors for self-disclosure were found, namely the topic. The reasons for the counselor's self-disclosure include the tendency of dangerous psychological problems, physical pain, complaints, emotional support, asking for help, and psychological control. The counselor tends to get positive effects from self-disclosure such as catharsis, self-knowledge, and self-acceptance. The effects felt different for each individual, a negative effect was found in the form of vulnerability.