TEACHERS AND STUDENTS’ NET PROMOTER SCORE (NPS) ON THE CAMBRIDGE LEARNING MANAGEMENT SYSTEM (CLMS)

emilius german; Disa Evawani Lestari

doi:10.20527/jetall.v4i2.9708

TEACHERS AND STUDENTS’ NET PROMOTER SCORE (NPS) ON THE CAMBRIDGE LEARNING MANAGEMENT SYSTEM (CLMS)

emilius german, Disa Evawani Lestari

Abstract

Technology in Education has been widely used due to several reasons. Millennial students’ characteristic, which is technology savvy, is one of them. The Covid- 19 pandemic has also been leading us to use technology in managing the classroom massively. This study aims to identify teachers and students’ Net Promoter Score (NPS) on the Cambridge Learning Management System (CLMS). Mixed methods and an online survey using google platforms were used to collect both quantitative and qualitative data. Nine English lecturers and 69 university students who had used CLMS for teaching and learning English level B1 (CEFR) participated. The results show that the lecturers and students’ NPS are 11 and 13, respectively. They imply that CLMS is considered good, resulting in the possibility for the users to reuse the LMS in the future. However, there is still room for improvement. Fixing technical problems is highly recommended to enhance the possibility for the user to use the installed LMS. Providing more training for teachers is also suggested.

Keywords

Learning Management System, Reading skills, ESF Teaching and Learning.

Full Text:

PDF

References

Dulay, H. C., Burt, M.K., & Krashen, S.D. (1982). Language two. New York: Oxford University Press.

Hurford, J.R, Brendan H., and Michael B.S. (2007). Semantics: A Coursebook (2nd Ed.). Cambridge: Cambridge University Press.

James, C. (1998). Errors in language learning and use: Exploring error analysis. New York: Routledge.

Korneta, P. (2018). Net promoter score, growth, and profitability of transportation companies. International Journal of Management and Economics, 54(2), 136–148. https://doi.org/10.2478/ijme-2018-0013

Kreidler, C.W. (1998). Introducing English Semantics. London: Routledge.

Sermsooki, K, J. Liamnimitr & R. Pochakorn. 2017. An Analysis of Errors in Written English Sentences: A Case Study of Thai EFL Students. English Language Teaching, Vol. 10 No. 3. Retrieved at January 2017 from < http://dx.doi.org/10.5539/elt.v10n3p101>

Rambaud, M.G. (2012). Basic Semantics. Madrid: Uned.

Van Valin, R.D. and R.J. Lapolla. (1997). Syntax: Structure, Meaning, and Function. New York: Cambridge University Press.

DOI: http://dx.doi.org/10.20527/jetall.v4i2.9708